Frequently Asked Questions
Shipment
After your order has left our warehouse, you will receive a shipping notification by e-mail. In the e-mail you will find the tracking number that allows you to check the status of your shipment at any time. Furthermore, you have the possibility to check the shipping status in your personal NICHE-BEAUTY.COM customer account.
Can't find it? We would be happy to find out where your package is located.
Contact our Customer service:
Contact Details
Within Germany, a normal standard shipment takes 3-5 days and costs 4.95€. Orders over 29,95€ are free of charge. The costs for express shipping are 9,95€ with the delivery on the next working day by 3pm. Free shipping on orders over 200€.
Delivery times are estimates and start from the date of dispatch. We will do our best to deliver your order as soon as possible but cannot be held responsible for delays due to remote delivery locations or adverse weather conditions. During the Sale season, there may be a slight delay in your parcel delivery due to order volume; please allow up to 7 working days for your order to arrive.
Please note that different conditions apply to shipments to Switzerland and other European countries. These are listed here.
Niche-Beauty.com delivers quickly and reliably to over 100 countries worldwide. Find the exact list here:
Albania, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire (Saint Eustatius and Saba), Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Cambodia, Canada, Cape Verde, Cayman Islands, China, Colombia, Comoros, Cook Islands, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Georgia, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland,India, Ireland (Republic of), Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Madagascar, Malawi, Maldives, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Nigeria, Niue, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Saint Kitts and Nevis, Saint Lucia, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, Spain, Sri Lanka, St Barthelemy, St Martin, Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vanuatu, Vatican City State (Holy See), Virgin Islands (U.S.), Wallis and Futuna Islands, Zambia, Zimbabwe.
Shopping
You can also shop at NICHE-BEAUTY.COM as a guest.
However, if you register with us and sign up for the newsletter, you will benefit from the following advantages:
- 15% Welcome Voucher.
- Be the first to find out about newly launched products and brands.
- Gain pre-access to our Sale and Promotions.
- Receive unique beauty tips from real experts.
- You can check the status of your order as well as all order details in your Niche-Beauty.com customer account at any time.
We assure you that we take the protection of your privacy very seriously and that we will only share your
information with those third parties that comply with applicable privacy policies.
Read our privacy policy in full here.
Simply click on "Forgot password" and enter your e-mail address. Your password will then be reset and you will have the opportunity to assign a new one.
To check if your order was successful, log into your customer account. There you will find an overview of your orders. If you have ordered from us as a guest, please contact our customer service.
Contact Details
Log in to your customer account to make the following changes:
- Edit your name, email address and password.
- Update your billing and shipping address.
- Check the delivery status/tracking information for your order(s).
- Manage your wishlist.
- Change your newsletter subscription.
We accept the following payment methods*:
*Payment methods may vary depending on your shipping address.
- PayPal: Your first time shopping with PayPal? Open a free account during payment.
- Direct Debit: A PayPal service. You do not need a PayPal account.
- Credit Card: A PayPal service. You don't need a PayPal account.
- Purchase on Invoice: A PayPal service. You do not need a PayPal account.
- Immediate Payment: The direct transfer procedure of Sofort GmbH. A service by Klarna.
- Amazon Pay: An Amazon service. Quickly and securely use the information stored in your Amazon account.
If you have any questions regarding your bank transfer, please contact PayPal or Klarna directly.
Paypal: by
telephone at 0800 723 4730 or by e-mail at rechnung@paypal.de
Klarna Bank Account Customer Service: by telephone at 0221 669 501 40 or Klarna Customer Service: by telephone at 0221 669 501 10.
NICHE-BEAUTY.COM offers beautifully designed gift vouchers in value from 25 to 500€. These are available either physically (by post) or digitally (by e-mail).
If you need to make any changes to your order, our team will need to know before shipping your order. Please contact us as soon as possible.
We will do our best to change your order as requested, but please note that we also strive to ship orders as quickly as possible and therefore cannot guarantee that your changes can be made.
Contact Details
- Telefon: 49 (0) 40 607 72 58 0
Returns
You have 14 days to decide if you want to keep your items. You can find detailed instructions on how to return your items here.
Please note: a 100% refund of your return can only be made if the items arrive in their original condition, undamaged and unused. For used items we reserve the right to withhold a part of the refund amount. Please also note that we can only take back hygiene articles (vibrators and Pelvic floor exerciser) which still have the existing seal and which are not defective. The return of vouchers and e-vouchers is excluded.
The goods must be returned within 14 days of delivery.
A 100% refund of your return can only be made if the items arrive in their original packaging and are unused. For used items we reserve the right to deduct 50% of the retail price.
Should the minimum order value, set for the receipt of a Promotion Bag/Box be undercut due to your return, the Promotion Bag/Box must also be returned, else we reserve the right to deduct its retail value from your return value. Please note: only one gift voucher can be redeemed per order. They cannot be purchased on account, cash in advance or cash on delivery. A cash payment is excluded. Gift vouchers cannot be exchanged.
Beauty Deals, Beauty Bags- and Boxes you receive from us free of charge as a part of promotion must only be returned if your order value falls below the order cap after your return. You can read more in our AGB´s .
Benefits
- 15% Welcome Voucher.
- Be the first to find out about newly launched products and brands.
- Gain pre-access to our Sale and Promotions.
- Receive unique beauty tips from real experts.
- The voucher is valid 30 days after receiving it by subscribing to our newsletter.
- The voucher can be redeemed once.
- The voucher cannot be combined with other voucher codes.
- You must be logged in with your customer account to redeem the voucher.
- The voucher is not valid for reduced articles and articles by Dyson, Niche Voucher.
- If you have already subscribed to our newsletter in the past, there will be no new voucher code when you subscribe again.
You can select 2 samples at checkout for each order.
The samples only apply in combination with a purchase and are only available while stock lasts. Perfume samples do not count as orders that include free items.
We reserve the right to errors or exchanges.
For all conditions concerning our Beauty Deals, please look directly on the Beauty Deals site or click here. Please note that Beauty Deals and free samples are limited in quantity and only available while our stock lasts. If the order is returned in full or in part, and the total order value after return falls below the value cap, set for the Beauty Deal, free items must be returned in full.
MEMBERSHIP-PROGRAMM "THE CLUB"
THE CLUB is Niche Beauty’s new membership program, which you can join to be rewarded with points as well as additional luxurious benefits with every purchase.
Upon joining THE CLUB, you automatically enter the "Essential" level. Once you've accumulated 750 points, you unlock the "Exclusive" level. For our most loyal top customers, there is also the "VIP" level, accessible by exclusive invitation only.
The only requirement for participation is setting up a customer account and checking THE CLUB checkbox. Detailed information on various ways to earn points and entering various levels can be found on our THE CLUB info page.
In THE CLUB, we differentiate between Status and Reward Points.
Status Points determine your level in THE CLUB, indicating whether you are in the Essential, Exclusive, or VIP level. They represent the total points you've earned within a year, increasing with each successfully completed order (points are credited to your account after 14 days, once the return period has expired). If the entire order is returned, no points will be credited. If only part of the order is returned, points will be credited only for the items you chose to keep. Points are valid for 12 months from the start of membership. After 12 months, the point balance resets, and a new membership year begins.
Reward Points can be redeemed for value vouchers in the form of a discount code at Niche-Beauty.com. When redeeming the vouchers, the order value must exceed the voucher value. Your Reward Points may fluctuate depending on whether you've gained new points for activities or spent them on value vouchers. Reward Points expire 365 days after being collected, so redeem them quickly! You can view your Reward Points anytime in the customer account under „THE CLUB“ tab. This is also where you'll find your Status Points.
You receive 1 point for every 1€ spent, as well as additional points for various activities.
The purchase value for point calculation is determined based on the total price minus redeemed value/gift vouchers, shipping costs, and any discounts.
If you discovered THE CLUB after your purchase on the order confirmation page, you can still sign up retrospectively via the notice on the order confirmation page, and points for the last order before registration will be credited to you.
Please note that this happens after 14 days.
Your customer account may not have been logged in during the ordering process, resulting in no points being added.
Also, please note that it may take up to 14 days for the points to be credited to your account. Additionally, check the email address associated with the order.
In your customer account under "Orders," you can always view the points history in detail and track how many points you've collected or redeemed.
The current points are also displayed in THE CLUB overview inside your customer account.
Points are valid for 12 months from the start of membership. After 12 months, the point balance resets, and a new membership year begins.
With each new level in THE CLUB, you gain access to individual benefits.
From the VIP level onward, shipping is always free for you.
The listing of all benefits per level can be found on THE CLUB page in our shop.
As a welcome gift to THE CLUB, you will receive a Welcome Box that will be sent to you with your first order from 20€ as THE CLUB member and is not tied to a minimum order value.
You also receive a Welcome Box when you reach the next level through your orders. Welcome Boxes are issued once per customer.
The contents of the Welcome Boxes for different levels differ as follows:
Welcome Box Essential:
3 travel-size products, 2 samples, valued at minimum €25.
Welcome Box Exclusive:
5 travel size products, 2 samples, valued at minimum €50.
Welcome Box VIP:
4 travel size products, 3 original size products, 2 samples, 1 Niche Beauty bag, valued at minimum €150.
Contents may vary. Only while stock last.
You can terminate your membership at any time without a notice period directly in THE CLUB section in the customer account.
Points on your THE CLUB account expire at the time of membership termination without entitlement to reimbursement or payout.
If you do not accumulate points within a two-year period from the last purchase date, Niche Beauty is entitled to delete your THE CLUB account.
Changes or additions, especially to the points system or benefits, can be announced without stating reasons with reasonable notice within THE CLUB account or via email. This particularly applies to additional services granted by Niche-Beauty.com to THE CLUB members.
For questions and feedback, you can reach out to our customer service at +49 (0)40 607 72 58 0 or email us at customercare@niche-beauty.com.
You can find the contact details for VIP customer service in your customer account under "THE CLUB".