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Careers

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UNIQUE SHOP, UNIQUE JOB

At Niche Beauty everyone pulls together: the constant search for new, unusual niche brands and the striving to be number one on the German market for these exclusive brands. Become a member of the Niche Beauty team and work at the heart of a company whose passion for international cosmetics you share. With enthusiasm and know-how you will be contributing to the spreading of our philosophy and imparting the enjoyment of our brands and products to the customer.

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No matter whether your current occupational focus is in the fashion or beauty sector, in photography or art or you have a special passion for social media, we offer a broad spectrum of challenges in a unique environment. We are looking for motivated, committed and dynamic employees who want to develop themselves further but at the same time also to be inspired and to love Niche Beauty and our world of brands. Does that sound like you? Then we look forward to your application.

Please send your application as a PDF to:
bewerbung@niche-beauty.com

We currently offer the following positions:

Full-time

Location: Hamburg

To drive our continued growth and enhance customer retention, we are seeking an experienced CRM Manager to join our E-Commerce team. The ideal candidate will bring a deeper expertise in CRM and loyalty programs, with a proven track record of developing and expanding loyalty strategies.
Your tasks:

As a CRM Manager, you will be a key part of our E-Commerce team, collaborating closely with the CRM & Loyalty Managers and the Project Manager. Your primary focus will be on optimizing contact channels to foster stronger customer relationships and scaling our loyalty program across international markets.

  • Campaign Development and Execution: Lead the design, development, and execution of email, WhatsApp, push notifications, and CRM marketing campaigns, ensuring they align with the broader customer engagement strategy.
  • Channel Management: Leverage and manage various contact channels (email, SMS, app push notifications, etc.) to drive engagement and conversion.
  • Campaign Analysis: Analyse the performance of CRM campaigns, drawing actionable insights, and providing strategic recommendations for continuous improvement.
  • Cross-Channel Campaigns: Collaborate with internal teams to develop integrated cross-channel campaigns that enhance the customer journey and meet business objectives.
  • A/B Testing: Implement robust A/B testing strategies to refine campaign tactics and validate optimization hypotheses.
  • Loyalty Program Strategy and Expansion: Take a leading role in further developing and expanding our loyalty program, with a focus on personalization and engagement across European markets. Tailor loyalty initiatives to meet the specific needs of each market.
  • Team Collaboration: Work closely with Creative, Brand, E-Commerce teams, and external service providers to ensure seamless campaign execution and brand alignment.
Your profile:
  • Education: Degree in business administration, marketing, communication, or a related field.
  • Professional Experience: 3-5 years of experience in CRM, email marketing, or customer engagement, preferably within E-Commerce. Significant experience in developing and managing loyalty programs is required. Familiarity with CRM tools such as Emarsys, Salesforce, or similar platforms is a must.
  • Loyalty Program Expertise: Demonstrable experience in creating and managing loyalty programs, with an understanding of international market dynamics and customer segmentation strategies.
  • Analytical and Technical Skills: Strong analytical thinking, creativity, and technical expertise, with the ability to interpret data and optimize campaign performance.
  • Communication Skills: Excellent verbal and written communication skills, capable of influencing and collaborating across teams.
  • Work Style: Independent, proactive, and able to manage multiple projects with competing deadlines.
  • Language Skills: Fluent in English and German; additional European language skills are a plus. French or Dutch preferred.


Do you recognize yourself? Then please apply via bewerbung@niche-beauty.com and become a part of us. We look forward to receiving your application!